Skip to main contentSkip to navigationSkip to navigation
Problems with using the Monzo bank card in Tesco have been rumbling on for more than two years.
Problems with using the Monzo bank card in Tesco have been rumbling on for more than two years. Photograph: Monzo/PA
Problems with using the Monzo bank card in Tesco have been rumbling on for more than two years. Photograph: Monzo/PA

Double trouble for Tesco and Monzo as customers pay twice

This article is more than 2 years old

Firms said problem was being investigated but it’s still happening

I received a Monzo bank alert that I had just spent £11.30 in Tesco. I hadn’t. However, this was an identical amount to what I had actually spent in Tesco two days before. Monzo told me there was an issue with Tesco double-charging its card users and I should get my money back in eight days. I will now only use Monzo for small purchases.
LMB

It’s a problem that’s been going on for at least two years. In 2019, consumer group Which? reported that a branch of Tesco was refusing Monzo card payments. Both companies stated that they were investigating. Since then, there have been numerous reports of double-charging. Tesco told me it is exceptionally rare and that it is continually working to improve its payment systems. The retailer automatically refunds duplicate payments within a day, but customers can request a payment reversal from their bank, which takes up to eight days. Monzo declined to comment.


This footnote was added on 30 July 2021. Monzo contacted the Guardian after publication to say that since our correspondent got in touch the issue has been resolved.

Email your.problems@observer.co.uk. Include an address and phone number. Submission and publication are subject to our terms and conditions

Comments (…)

Sign in or create your Guardian account to join the discussion

Most viewed

Most viewed